Enterprise content management ecm refers to a solution designed system managing an organizations documents. It refers to handling unstructured information that entails the Excel spreadsheets, Word documents, scanned images and PDFs. It is stored and accessible at the right time to right people.
Enterprise content management relates to contract management to commercial supply chains, government administration to HR processes as the driving force of implementing an ECM solution so that a better business is handled. Eliminating the paper documents and having the organizations empowered to work efficiently is the advantage of ecm. ECM helps drive customer service better and thus increase productivity.